Marketing to Ghosts


Here’s a post I wrote just over a year ago on my old blog site which I recalled having read the following tweet from Katie Harris on Twitter (make sure you click through to read the link in the tweet!):

RT @katiechatfield I really can’t say anything cleverer than this today http://bit.ly/aBd5Dj Read it. Remember it.Thu Aug 19 00:47:36 via web


embed this tweet

So I thought it timely to republish here, let me know what you think.

How do you get sold to? What matters to you? What is VALUE?

These are really, from my shallow knowledge, some of the most important things a marketing group and organisation should consider when developing a marketing strategy. Now multiply that by your target market size. But what if that market size is 1 Million?

As most people, despite being sheep, are somewhat individual, thats the number of ‘Segments’ and ‘Categories’ you will need to target in your marketing campaign. Scary, huh? SO no wonder organisations choose to simplify that by pushing people, siloing them indeed, into core groups or segments. Just like a mandarin.

Solved then…or is it?

That was the question I had over coffee today with a social media colleague. Can we easily segment EVERYBODY? Is it OK to tailor ALL of our Marcoms to someone on the basis our modelling has pushed them into one segment or another? What if the modelling, the Analysis, the computer algorithms have CORRECTLY identified your market segment, but your ambitions, your DESIRES are focused in a different direction.

The computer program knows what you need, but YOU know what you WANT (to kind of paraphrase Bob Dylan).

Does Online Marketing, with it’s easily adaptable marketing in the various pages allow all of your potential segments to be exposed to you or is there another way. Not everyone is ‘into’ Social Media, and even if they were, I imagine that still isn’t the silver bullet. But what is the Digital Strategy, or even old school strategy which resolves that problem?

Is there a resolution? Or is it an acceptable gap in the Marketing world to corral everyone as the Marketing Algorithm says, focus on those who DO fit within that corral and hope for the best with the rest.

Do those who fall through the gaps or live in the grey places in between multiple segments MISS all the Marketing supposedly targetted at them or do they see the mish-mash of messages?

Are there strategies for dealing with this?

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2 thoughts on “Marketing to Ghosts

  1. Pingback: I want your increased credit limit like a hold in the head « Making Hay

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