As a taxpayer
I want to be able to do my tax return online using a Platform of my choice
so that I’m no longer frustrated with a third rate User Experience using second rate technology on a single Platform.
I’ve been giving the ATO a version of this feedback for three years now, I’m pretty satisfied that it is falling on deaf ears. So this year, following a frustrating three hours using the service, I thought I should simplify the requirement into an Agile User Story to help speed up their development process.
I further suggested that perhaps we need to refuse to submit tax returns so they will start to listen to this and other feedback like it from many others over the last five years. I hope that action won’t be required, but for users of platforms other than windows and those who know good UX in online services, our patience with the current situation has worn thin and is possibly now frayed beyond repair.
Surely it’s time for them to try a different approach so many Australian taxpayers can stop feeling like second class citizens when they want to put their tax affairs in order?